The Difference Between A2P/MT and DLR/Mon

There are countless acronyms that might confuse you in the SMS industry, especially when more than one term is used for the one thing. That’s why we decided to help you understand this particular language. Getting familiarized with SMS industry jargon is taking a bold step.

Let’s start off with MO versus MT messages. These two terms are commonly used by industry experts and professionals.

What Do They Mean?

1. MO message

The acronym MO stands for “mobile originated” so MO messaging means Mobile Originated Messaging. It simply refers to a message sent from a mobile phone. More accurately, it’s a message that a subscriber or customer sends from a cell phone to a mobile SMS provider and mobile marketing via the SMS platform.

This implies that MO message is the very first step in SMS marketing after the marketer informs people that they can participate and win or at least get some benefits just by sending a message with a specific keyword to an assigned virtual number or short code.

For example, if a pizza restaurant plans to reward its regular customers with a special discount SMS voucher, the restaurant can do the organizing and marketing of this SMS marketing campaign easily by sending SMS info to customers who have already opted in to receive notifications from their favorite pizza restaurant.

The restaurant can as well share the update via its social media profiles, or even adverts on its walls. Now, the next step is MO message, coming from the customer who wishes to participate. He just needs to send a keyword to a specific number to participate in it and win.

Example:

Step 1: The marketing message sent via SMS or promoted through other online/offline marketing channels:

“Send PIZZA to 12345 for 25% off your next order!”

Step 2: The customer sends MO message consisting of:

Keyword: PIZZA

Short code: 12345

The crux is that MO message originates from a mobile phone and is being sent to the system through a specific virtual number or a short code.

What Is An MT Message?

MT is a term that stands for “mobile terminated” and hence, MT message means Mobile Terminated message. This implies that MT message gets terminated on the cell phone or, to put it simply, it’s a message sent from a mobile SMS provider system to a subscriber’s cell phone.

Therefore, this message is terminated on the cell phone and that explains why you have the name mobile terminated. This type of SMS message can be triggered by MO message as an appropriate response to a particular action taken by the sender of an MO message to the system.

As soon as the system receives the customer’s MO message (keyword PIZZA sent to short code 12345), the short code sends back a new message to the customer’s phone. The message sent is called a mobile terminated (MT) message.

In the example we used earlier, when a customer sends the keyword “PIZZA” to 12345 (short code), this MO message triggers the response message (MT message) carrying the discount SMS voucher and information like: “Show this voucher for 25% off your next order.”

In conclusion, the whole process starts off with a mobile originated (MO) message and ends with a mobile terminated (MT) message. If you want to learn more about the MO/MT message types, read our blog post about A2P SMS Messaging for Enterprises.

About us

TeleOSS is a top-ranking SMS gateway software solution and VAS solution provider in the world. With over a decade of experience in solution designing and development, TeleOSS solutions are accessible in more than 60 countries including UK, US, Australia, Africa, India and Singapore.

TeleOSS offers complete sets of solution platforms with a focus on the bulk SMS industry. TeleOSS SMS gateway software solution has also been awarded the best software award in 2014. Our set of solutions are designed to support large scale SMS and OTT messaging volumes along with innovative features to provide you with the best in class services at cost-effective rates.

OTT Gateway: What it Means, The Benefit, and How it Works

OTT which means “Over the Top” is a media service offered directly to viewers using the internet. What this basically means is that all communications are charged as data.

Let us help you understand this, in the past, mobile network providers controlled and were used to send messages while charging you a fee per message. But with the rise of the internet, all you need to have is a Smartphone, a network connection and an active data plan. With companies introducing messaging software and platforms that use the internet, your messages can be sent via the internet thereby avoiding charges from network providers.

OTT software like WhatsApp, Viber, Wechat, Facebook, Skype etc. have revolutionized the OTT market allowing users to send messages, videos, advertisement, graphics and links over wireless networks. OTT also offers much more flexibility and capability and offers an edge to other platforms like Email and SMS, allowing businesses using bulk email campaigns and bulk SMS campaigns to leverage on OTT platforms.

Benefits of OTT

OTT offers a lot of services and various benefits such as:

  • It saves tons of money: internet charge rate is based on OTT platforms being used and is independent of network providers. Watching live videos, streaming videos, online classes, and movies, accessing social media websites are all charged based on the usage rate and on the internet data package being used. Local and international calls and text messages are also cheaper using OTT software because the landing cost of OTT messaging is much lesser than SMS.
  • It allows a larger audience reach and better audience engagement: OTT allows you to reach a wide range of people across many demographics. You can connect with audiences of all ages, groups, and genders with the added ability to target audiences based on specific interests. SMS allow for a more personal interaction and is also available on every device making it the best way to reach a large audience. Messages can be sent to the target audience via bulk messaging, which is made easier using OTT.

Usability: OTT platforms are very easy to use. They require only a Smartphone or a PC, an internet connection and an active data plan and you are ready to go. It is therefore very easy to making the transition to OTT.

  • Convenience: Accessing content on OTT platforms are quite easy since the internet isn’t bounded by location and can be accessed anywhere, anytime and from any device, making it easy to send messages or make calls at anytime or on any device.
  • Safety and Security: OTT platforms ensure security of content and end-to-end user encryption to provide privacy and data safety. This ensures that your network, communication, and information shared between you and your clients are secured.
  • Easier to set a budget: OTT provides feedback by way of data analytics. This allows you to set your budget for future OTT use. It allows you to change content or improve content based on what the data metrics show.

OTT services have risen dramatically in popularity over the years. From being initially used for online streaming of TV programs and videos, it now offers numerous other services such as instant messaging.

As great as OTT messaging app such as WhatsApp, messenger, etc. are, they however come with their own set of challenges especially for marketers and businesses. Most OTT messaging apps vary in functionality, popularity, and region. Research also shows that half of mobile users do not own a Smartphone not to talk of having OTT messaging software. This poses a challenge for the marketer and business owner and requires that they find a solution.

Taking a look at SMS, on the other hand, it is very reliable and familiar. It also works the same regardless of location and device type, it doesn’t require any technological know-how nor does it require a Smartphone. All phones are also inbuilt with an SMS app therefore no need for installation and they allow for a more personal interaction. Their major disadvantage though is that they are cost intensive, especially when targeting a large audience.

How then can the advantages of OTT software and SMS be added to starve their respective disadvantages so marketers and business owners can effectively leverage on OTT? The answer: SMS gateway software solution.

What this means is that large scale SMS and OTT messages can be sent using a single software solution. TeleOSS SMS gateway software solution has been specifically designed and developed to support Bulk SMS and the platform has been pre-integrated with some of the well-known and standard OTT platforms like Viber, WhatsApp etc.

The solution has the ability to handle highly scalable network with millions of messages per second. The solution is built on open architecture and enables enterprises and brands to integrate it easily with their existing businesses to launch personalized business process for enhanced productivity.

Why WhatsApp Marketing is the Best Way to Go?

What’s the first thing that crosses your mind while chalking out a robust and workable digital marketing strategy? It is which digital marketing channels to leverage. WhatsApp emerged as one of the most prominent digital marketing channels in recent years and visionary digital marketers remember this wonderful platform in mind along with Facebook, Instagram, Twitter, Linked In, and of course email marketing. With more than 2 billion users worldwide, this text-based messaging app can do way more for your business than you can imagine.

Why Use WhatsApp Over Email?

In recent years, WhatsApp has emerged as one of the leading platforms for small and medium businesses to get in touch with their customers and keep them updated. WhatsApp is one of the conversational platforms that has nearly 99% open rates. With 2 billion active WhatsApp users across the world, it’s a great way for marketers to explore their options and find new opportunities. With WhatsApp, you can expect your customers to respond immediately and more frequently than they do with emails. The WhatsApp business app is perfect for small business owners and entrepreneurs as its API can meet the ever-growing communication needs between customers and businesses.

Pros and Cons Bulk WhatsApp Messaging software

Pros of bulk WhatsApp messaging software

Using WhatsApp messaging has various pros for business owners; here are some of the highlights:

●      WhatsApp provides the most cost-effective marketing for small businesses and entrepreneurs

●      It provides a time-efficient way to market your business, as you can send a message to hundreds of people

●      You can attach relevant images and videos with your message

Cons of bulk WhatsApp messaging software

Some of the cons that you might encounter while using bulk WhatsApp messaging software are:

●      Since such software does not allow you to use multiple accounts, you might not be able to promote your business as fast as other tools.

●      If you send multiple messages every day, people might stop responding to your business.

●      If not taken properly measures, your clients’ data might be susceptible to cyber-attacks.

Major reasons why you must consider using bulk WhatsApp messaging for your business.

1. Grow your audience

Nowadays, WhatsApp is used by almost every smartphone user. It is accessible to your customers and with plenty of options provided by the app itself, you can not only grow your audience or customer base but also increase the engagement rate by a phenomenal margin.

2. Better customer service

From transactional messages to bill payments, inquiries and complaints, WhatsApp is being used for pretty much every message type these days. By leveraging WhatsApp messaging, you can offer better customer service to your customers and resolve their concerns. You will appear more approachable to your customers which strengthens their trust in your business and/or brand.

3. Simple-to-use

According to market research, one of the major reasons behind the popularity of WhatsApp marketing is its easy-to-use interface. It makes it easy to use just by anyone. When you reach out to your customer through a channel, they are comfortable with, the engagement rate automatically increases and that also helps them take note of your products/services.

4. Increase Conversion

Conversion is an important consideration for every business and that’s one of the prime reasons, WhatsApp messaging just cannot be ruled out. By using bulk WhatsApp messaging software, you can reach out to thousands and even millions of customers or potential customers at once. Gone are the days when SMS marketing was used for the same purpose; however, things have changed drastically in the past decade. If you are looking for an effective bulk messaging medium then WhatsApp is your way to go. You can optimize resource use while improving your conversion rates and brand recognition in a cost-effective manner.

Why choose TeleOSS WhatsApp Messaging software?

Since its inception, TeleOSS has been committed to providing robust and comprehensive solutions for all your WhatsApp marketing requirements. The various packages of the TeleOSS’ WhatsApp messaging software are making it easier for businesses to support their current requirements, all the while robust enough for future needs too. TeleOSS is an industry leader in its innovative solutions for businesses.

Features of WhatsApp Messaging software

●      Campaigns Management

●      Contact Management

●      Send Multiple Messages

●      WhatsApp Inbox and many more

Bulk WhatsApp messaging software is an excellent option if you’re looking for an easy way to keep in touch with your customers. With nearly 2 billion active users, there’s a good chance your customers are already using it. And with the WhatsApp business app, it’s easier than ever to connect with them. Hope you found the post useful. If you looking for a bulk WhatsApp SMS provider to give a kick-start to your business, feel free to get in touch with us.

Introduction To Trivia USSD Application Software

Today, mobile messaging is crucial in our everyday life. It is not just a means of instant communication; it’s oftentimes integrated into work-related services, travel, banking, research, etc. This functionality transcends the capability of cellular devices and goes far beyond phoning and messaging to provide more robust connectivity.

Our company, TeleOSS, takes the lead in the industry by proffering innovative solutions by leveraging numerous message protocols for businesses. We provide stepping stones towards worldwide connectivity and improve intimate connections that lead to trust, loyalty and better services for clients. Value for business-to-client, operator-to-user and peer-to-peer is enhanced with TeleOSS.

Understanding USSD

USSD is an abbreviation that means Unstructured Supplementary Service Data. It’s the software that allows global systems to which GSM and other mobile technologies can send messages right from mobile devices to applications and vice versa. In a way, it is Short Messaging Service (SMS) even though the main difference is that USSD messaging takes place in the session, while Short Messaging Service (SMS) can be received by a recipient even when their mobile device is out of range or inactive.

A USSD session goes live in real-time and remains open so long as exchanges and sequencing of data between user and application exist. All USSD messages can have up to 182 alphanumeric characters and are sent and received in an interactive and responsive method.

Mobile user → Mobile network operator → USSD API → USSD application

Features of Trivia USSD Software

TeleOSS Trivia USSD Software makes bringing businesses closer to clients possible. The standard license is perfectly packed with features and provides a reliable and stable USSD application for all licenses acquired. A single standard license comes with twenty TPS for HTTP Outbound for the purpose of sending requests and receiving a response; and twenty TPS for HTTP Inbound for receiving a request and sending a response. An administrator is given the chance to create up to 500 end-user accounts using Trivia. Additionally, TeleOSS also offers great reporting and delivery status updates through log availability, which lasts for 7 days for transactions and 3 months for SMS transactional log files.

Administrator Portal

Live Traffic Monitoring Dashboard: It monitors user-wise and plan-wise usage updates and real-time traffic.

Theme Configuration: Trivia software can be used to modify GUI, such as font, background, font color, header and footer, and many more.

User Management: Administrative controls include account, balance, role-based users and recharge (amount or volume).

Products or Service Plans Offering: Configure volume and grace period, default and override rate, user balance forwarding, queuing size and time-bound management options.

Workflow Management: Creation of polls, surveys, quizzes or banking workflow and streamline theme fit for the brand.

Operator Wise Charges and Rate Plan: Import rate or override operator wise charges and manage multi-rate plans.

Manage Address Directory: Importing of the contacts list and global system address directory depending on the requirement.

Source management: USSD source creation.

Reports and Notifications: Business Analytics, MIS reports and auto-notifications.

Manage Questions and Answers: Creation of questions and corresponding answers to supplement workflow.

Client Portal

User Activity Dashboard: It Includes SMS usage, account details, balance and validity.

Address Book with Bulk Import

DLR and MIS Reports

Workflow Management. Allows users to create polls, surveys, quizzes banking to supplement workflow.

How Does Trivia Software Work

The TeleOSS Trivia software duly satisfies a client’s USSD requirements, such as workflow creation and management which can all be configured on the application. Trivia is capable of storing responses and retrieving data via a reliable statistical report. Trivia follows the USSD protocol of any network operator and is integrated into TeleOSS using an HTTP API.

Why You Should Choose TeleOSS Trivia Software

Here are the benefits in purchasing a standard license of the TeleOSS Trivia Software:

  • It’s free to use for all clients
  • It works on all handset models
  • No Internet or data connectivity is required
  • Cost-effective implementation
  • Rapid data exchange (seven times quicker than SMS
  • It can be implemented across any cellular network Mobile software
  • Highly customizable workflow

TeleOSS Trivia Software is a secure and reliable way to fulfill your USSD requirements. We are a leading SMS gateway software solution and VAS solution provider in the world. With over ten years of experience in solution designing and development, TeleOSS solutions are accessible in more than 60 countries including UK, US, Australia, Africa, India and Singapore.

TeleOSS offers complete sets of solution platforms with a focus on the bulk SMS industry. TeleOSS SMS gateway software solution has also been awarded the best software award in 2014. Our set of solutions are designed to support large scale SMS and OTT messaging volumes along with innovative features to provide you with the best in class services at cost-effective rates.

Shared Short Codes Vs. Dedicated Short Codes

Most of the SMS gateway software used in sending bulk SMSes makes use of short codes to operate. These short codes of five or six-digit numbers are telephone numbers for sending and receiving SMS or MMS through mobile phones. Short codes also have the nature of being easy to remember, having a speedy throughput, and can be used to send SMSes to a large number of people simultaneously.

Short codes are of two types, namely shared short codes and dedicated short codes. So, how do you know the one that befits your projects? You will, shortly! But only after reading through the quick description of the two, and also a comparison we’ve made below.

Shared Short Codes

It is the first type of SMS short code, just as the name suggests ”shared,” this implies that it is generated randomly and it is being shared amongst several users. It is the most used type of short code, due to its flexibility and cost-effectiveness.

Shared Short codes give restriction to the amount of keywords that can be created by a user. That is, if the keyword “OFFER” is what you intend to create, and it had been created by a separate user on that exact short code (shared), then the keyword won’t be implementable again by them. Another disadvantage of using the shared short code method is the disallowance of using text-to-win and sweepstakes campaigns.

The reason why shared short codes are more cost-effective than dedicated short codes

Technically speaking, shared short codes costs about $12,000 a year and $1,000 a month. Nonetheless, several businesses make use of it, how? The primary owner of the shared short code shares the short code as well as the cost amongst other users or businesses.

The splitting of the cost amongst users/businesses breaks the cost (money) into smaller junk, making cheaper to all the organization involved. However, they have to keep in mind that the demerits it comes along with — the keyword issue.

Dedicated Short Codes

Dedicated short code is the second form of SMS short code, meant precisely for a single user. Here, the user will have to choose the digits he or she desires for the business.

Users on a dedicated short code enjoy several benefits, and If you also decide to use them, below are some of the benefits you’ll enjoy too:

  • Your brand will be more recognized

Using a dedicated SMS short code will deliver positive impacts that are similar to what online marketing strategy gives in businesses, especially in the area of making people more aware of your brand. For instance, you can easily choose a number that is relatable to your brand name.

  • Exclusivity Of SMS Keyword

Dedicated short code allows brands to freely use any SMS keyword they choose to use, and this brings about full functionality and creativity in making A2P SMS messages. On the other hand, shared short codes only allow the usage of keywords that have not been previously created by others.

  • Activities will be easily managed

You can easily manage the overall consumer experience using this form of short code, allowing business owners to give their customers the best SMS experience, which also leads to customer engagement prosperity.

  • Security

The usage of a dedicated short code offers an optimum level of security and control to institutions, businesses, health-care, and government sectors utilizing it.

  • Availability of more functions

As we’ve mentioned previously that text-to-win and sweepstakes campaigns are not allowed on shared short code. However, you can easily do this on a dedicated short code. Another thing to consider is the variation of its admissibility in different localities. So you have to check to ensure that you are abiding by the law and regulations.

Conclusion

With the development of technology, the cognitive process of SMS, software, systems, features and functionalities are also constantly improving. The main difficulty with in-house systems, open-source or any kind of low cost SMS systems is that clients do not get timely upgrade when needed. Timely upgrade offers latest features, functionalities, system optimization, latest reports, etc. Whereas TeleOSS has strong team of developers who are working continuously on the product, making it rich with advanced features and functionalities.

What is an SMS Gateway?

SMS is an important method of communication. In our fast-paced world today, SMS has stayed one of the best ways to communicate. SMS is extremely widely available, so it can be used by many types of businesses to keep their customers updated with information such as Banking Alerts, Delivery Updates, Promotional Offers etc. An SMS Gateway is the technology that allows businesses to connect their Applications with Mobile Networks (Mobile Phone Service Providers).

This guide explains what an SMS Gateway is, how it works, and why it is essential for modern communication.

What Is an SMS Gateway?

The SMS Gateway provides a service that allows software programs, web applications, and other computer applications to communicate with mobile devices via text message through the use of telecom carriers. The SMS Gateway connects various types of computer based application systems to telecommunication networks to facilitate the flow of messages between a company or organization and the mobile telecommunication networks that serve their customers.

In simple terms, an SMS Gateway allows businesses to integrate SMS capabilities into their digital systems, enabling automated, real-time communication at scale.

How an SMS Gateway Works

SMS Gateways utilize established protocols for communication with cellular service providers, these protocols include:

  • HTTP or REST API
  • XML or SOAP
  • SIP for Application-to-Person messaging (for sophisticated systems).

Here’s how the message flow typically works:

  1. When a business application needs to send an SMS, it initiates an SMS request.
  1. The SMS Gateway validating the SMS request then processed it and queued it for delivery.
  2. An outreach point is chosen by the Gateway to deliver the SMS based upon the best available connectivity option to the operators providing service to the customer with the SMS.
  3. The SMS gets delivered into the customer’s mobile network.
  4. Delivery reports (DLRs) received in real-time provide tracking of delivery status.

Why SMS Gateways Are Essential for Businesses

1. Fast Delivery Speed

SMS Gateways enable SMS delivery in seconds, so your message gets to recipients fast (especially important for sending OTPs) and for sending time-sensitive alerts/messages.

2. Worldwide Reach and Connectivity

SMS Gateways allow for multi-operator and international routing, allowing businesses to send messages to users across the globe without requiring complicated telecom integration.

3. Scalability

Whether sending hundreds or millions of messages, SMS Gateways scale effortlessly to match business needs.The multi-operator and international routing provided by Gateways allows businesses to reach users globally without the need for complicated telecom integration.

4. Integration Flexibility

Using APIs, SMS Gateways integrate easily with all types of software applications such as CRM, ERP, Mobile Applications, E-Commerce Platforms, or Enterprise Workflows.

5. Reliability & Redundancy

Advanced SMS Gateways have been developed to ensure that every SMS is delivered uninterrupted using ‘smart routing’ and ‘failover’ systems.

Key Use Cases of SMS Gateways

  • Authentication: OTP (One-Time Password), Login Verification, Secure Access Code.
  • Transactional Alerts: Banking updates, Order Confirmation & Payment Receipt confirmation.
  • Promotional Campaigns: Offers, Sales Updates, Product Launch announcements.
  • Customer Engagement: Reminders, Notifications and Requesting Feedback.
  • Logistics & Delivery: Tracking shipments and Alerting when items ship.
  • Healthcare: Appointment reminders, Reports and Emergency notifications.

Benefits of Using an SMS Gateway

  • Cost-effective communication at scale
  • Increased Levels of Customer Engagement
  • Secure and encrypted message handling
  • Real-Time Delivery Reports and Message Analytics.
  • Multi-language and unicode message support
  • A Single Method of Communicating with Customers Across All Networks and Nations.

For organizations looking to strengthen their messaging infrastructure, an SMS Gateway is an indispensable tool.

Conclusion

While the digital communication space evolves, businesses will continue using SMS as an effective medium for business communication. SMS Gateways are key to providing reliable, fast, worldwide access to SMS messaging. It provides the ability to integrate into modern systems seamlessly. Whether for authentication, marketing, customer support, or real-time notifications, SMS Gateways empower businesses to deliver timely and effective communication at scale.

If you need advanced SMS and omnichannel solutions with SMPP connectivity, routing intelligence, analytics, and WhatsApp/OTT messaging, platforms like TeleOSS provide a powerful, scalable, and enterprise-grade messaging ecosystem.

Introduction to SMPP (Short Message Peer-to-peer)

SMPP Introduction

SMPP protocol, a shorthand for “Short Message Peer to Peer protocol,” is an open-source industry-standard protocol developed for providing a simple data transmission interface, where flexible data can be communicated from one Message Center to another. Examples of a Message Center include SMSC (Short Message Service Centre), USSD (GSM Unstructured Supplementary Services Data), and another form of Message Centers. It also provides an interface for other servers like E-mail Gateway and WAP Proxy Server.

SMPP works contrary to its own name, as it employs a client-server prototype. This connection is created as a ‘bind,’ all the way from the client to the server. The bind is also a primary requirement to be obtained before SMS messages can be sent via the SMPP protocol since this bind command is in charge of determining the direction in which SMS messages will pass.

The SMPP protocol will especially be relevant for those of you who have the expertise in-house, such as domain experts, to manage the SMPP connection.

In a more easier word

SMPP is a general standard laid down for SMS processes — regarding how large volumes of SMS can be sent in a very fast and reliable manner. It can be incorporated into businesses by huge marketing campaigns, SMS voting, news updating, warnings and so forth.

The following bulleted lists show the Digital Cellular technology the newly released SMPP v3.4 is compatible on.

  1. iDEN
  2. ANSI-136 (TDMA)
  3. 1S-95 (CDMA)
  4. GSM

Through the implementation of SMPP protocol, ESME (External Short Message Entity) — an application system for SMS — can be used to activate a connection at the application layer with a Short Message Service Center (SMSC) across a X.25 or the popular TCP/IP network connection. Short messages can then be transmitted and received through this SMSC accordingly. The ESME may also use the SMPP protocol to cancel, replace, or query short protocol.

SMPP also aids a full-featured set of 2-way SMS functions like:

  1. It sets the validity period for short message.
  2. Assign a service type with each SMS, such as voice mail.
  3. State the short message data encoding type
  4. Define the short message delivery priority.
  5. Select the mode of the message, such as forward, datagram, or store.
  6. Set the delivery time and date of the message.
  7. Deliver a short message (a registered one), in which a “delivery receipt” is sent for by the SMSC to the originator of the message.
  8. Delete or replace the short message saved on the SMSC
  9. Query the short message status while it is being saved on the SMSC.
  10. Messages may be received by the ESME through the SMSC from other SME’S, such as mobile stations.
  11. Send messages to a single or multiple end from an ESME through the SMSC.

Glossary

  1. MSC: Mobile switching center
  2. MS: Mobile Station
  3. WDP: Wireless Datagram Protocol
  4. WAP: Wireless Application Protocol
  5. VPS: Voice Processing System
  6. VMA: VoiceMail Alert
  7. USSR: Unstructured Supplementary Services Request
  8. USSN: Unstructured Supplementary Services Notification
  9. URL: Uniform Resource Locator
  10. API: Application Programming Interface
  11. SMSC: Short Message Service Centre
  12. API: Application Interface Module
  13. PSSR: Process Unstructured Supplementary Services Request
  14. SME: Short Message Entity

Conclusion

We hope to have at least clarify what SMPP is, even though the explanation eventually got a bit technical. Not to forget – our platform, TeleOSS Messaging Suite, is a converged delivery platform for all messaging channels viz. SMS, USSD, MMS, IVR, eMail, eFax. It is a ready to integrate platform with SMPP, SS7, SIGTRAN, SDP, HTTP protocols and a central control management interface for all business & technology needs. Offers Messaging Solutions for Gateway, Router, Hub, Trivia, M2M, Mcommerce & Business solution platform. Click here to contact us.

Get to Know About SMS Software for Enterprises

It is expected that SMS gateway software like TeleOSS, features a lot of sophisticated components and abilities, to fit in any situation it is intended for. However, just to mention a few, a general well-built SMS platform should pack these following specifications or characteristics:

Regarding the Automation process

  1. E-mail to SMS
  2. SMS to E-mail with activated process automation and text parsing
  3. A flexible business rules engine.
  4. Automated reporting through SMS
  5. SMS alerts

Enterprise Grade Security

  1. 24-hour monitoring of system
  2. Pen tested and code scanned
  3. HTTPS
  4. Secure channel for SMPP
  5. Azure stack security
  6. Disaster recovery

Cross-System Integration

  1. Flat file import routines
  2. Web services connectivity
  3. Connectors for CRM, ERP, bespoke or industry specific applications
  4. Data transformation

Workflow

  1. Decision tree and routing capabilities
  2. Binary Yes/No decisions

How the right corporate SMS platform can be identified for your organization

For people who are IT or marketing professionals, the temptation is in jumping straight into a particular product and to start testing the characteristics of a certain SMS system. This is very great if what you want is just to evaluate user experience right from the off, but this should not in any way be the basis of your procurement decision. ToucanText takes a more business process-led approach to the SMS solution proposals and recommends that organizations that are looking to evaluate enterprise SMS software should:

1. Define the ‘trigger points’ for the execution of an enterprise SMS service

Identifying business rules that’ll start your SMS communications is very critical. For instance, will the SMS communication be a schedule-based event e.g. It is a Friday afternoon and there is a need for your organization to drive evening footfall to venues throughout a particular geographical region? In this instance, the enterprise SMS software would not only require scheduling functionality but also cross-database querying capabilities that can apply complex database query criteria.

Alternatively, you might be in search of a corporate SMS software solution which can monitor your other business systems dynamically for trigger points or exceptions. For instance, your organization might have a number of slow moving stock items which are recorded in your ERP system and you would surely like SMS communications to be dynamically sent to new prospects or previous purchasers. All of these are possible with the right corporate SMS solution.

Below is the free-to-use template to document all the sources of data that could trigger an SMS communication.

2. Map out your business processes which will pass through an enterprise SMS gateway

The bigger the organization is, the more dependencies or business rules that will need to be adhered to. For example, an SMS marketing or bulk SMS campaign could be determined by a scheduled event or database trigger or external API call. But what else has to happen? Should the corporate SMS solution be complemented by a triggered email marketing campaign? Do you want the resulting SMS software database log to be retrieved and written back into your customer relationship management applications for return on compliance purposes or investment analysis?

The danger of making implementation of an enterprise SMS solution without first mapping out the ‘before’ and ‘after’ scenarios could actually result in the creation of some new data silos or critical failure points. GDPR compliance in the European Union is an example. Be careful!

3. formulate a list of enterprise SMS platform features that will be actually used

You shouldn’t allow yourself to be wowed by SMS platform features that you will not use or need. Take MMS for example. It can be terribly expensive to use, can deliver very little value but in a product demonstration environment, it can actually look astonishing. More often than not, many ‘flashy’ corporate SMS solution features are not used, but the organization will finally contribute to their ongoing availability through maintenance or subscription fees.

We give advice to the potential clients of our enterprise SMS software to make a list, using the following simple criteria:

4. Categorize SMS communications as either business-critical, transactional or marketing specific

There are only very few SMS providers who openly acknowledge that there are price differences in SMS transmission costs depending on the type of SMS communications you send. In truth, the SMS industry isn’t too dissimilar from the email marketing sector insofar that transactional SMS needs to be kept more secured and reliable. Therefore, it can cost more to a route. Conversely, bulk SMS marketing campaigns, by their nature, are less business-critical and are price-sensitive due to the volume that is often required. These forms of SMS marketing campaigns can often be routed via a different network which can result in slow or lower delivery rates.

The SMS message type that you want to send will be the main factor in determining the range of SMS providers you can evaluate and the price per message you will at the end of the day pay.

When you have got a clear list of the types of SMS communications you plan to use, you’ll be able to identify the right SMS provider for yourself and your organization.

How Bulk SMS Service is Helpful at the Time of the Disaster in a Country

Bulk SMS Service is an ideal disaster communication channel. Individuals consistently have their telephones with them, particularly in a crisis; you can without much of a stretch send one message to various individuals, and you can message when you cannot talk. In numerous nations, SMS is notwithstanding being considered by the experts as an elective crisis channel, which the open can contact.

Characteristics of bulk SMS Service during a disaster

  1. Do not guarantee false desires among clients.
  2. Do not contend with different services that make perplexity.
  3. Partner with mass SMS organization and NGO associations
  4. Make your SMS service basic and simple to utilize.
  5. Keep a basic method of selecting in and quit.
  6. Do not copy the national SMS framework.

There is no denying that approaching more data during an emergency is something to be thankful for. For example, investigate the continuous data the world got of the tremor in Japan prior this year and the efficient manner by which the Japanese populace has reacted to the catastrophe. Contrast this with the 1923 Great Kanto seismic tremor in Tokyo, where people tidbits flowed that Koreans were exploiting the circumstance, submitting fire-related crime and theft.

This tragically brought about xenophobic assaults by the Japanese on the Koreans in light of the fact that there was no real way to check or discredit the verbal data or to share exact data. The significance of getting and giving exact data following cataclysmic events has been accentuated in Japan from that point forward.

At the point when in a disaster it is important, that the superfluous burden on a system is decreased to enable basic correspondences to overcome. An individual caught ought not to get an ‘organize occupied’ signal when attempting to alarm rescuers to his/her area.

For the reasons referenced above, SMS ought to surely be incorporated into any crisis interchanges plan, both for speaking with the overall population, just as with the media and volunteer responders. Contingent upon the idea of the crisis, be that as it may, SMS ought to be utilized as fitting to the circumstance.

For a situation, for example, this one, an arrangement of layered communication would be set up, maybe illuminating workforce heads, heads of homes and other network pioneers, who could then pass the data on by means of different channels. Understudies and those influenced ought to be advised to SMS a solitary relative outside the territory who would then be able to pass the message on.

During all the more topographically scattered occasions, it would be increasingly doable to speak with bigger quantities of individuals and furthermore focus on the general population in impending peril, for example during a flood or fierce blazes. Burden testing ought to be done to comprehend the limitations of the system when utilizing an outsider EAS and these administrations ought to positively not be aimlessly purchased without cautious thought. This kind of arranging does not happen amidst a crisis, however, and planning and training ought to be accomplished for both manufactured and regular crises.

It is recommended to join Bulk SMS service with different channels, however. Twitter particularly has demonstrated its incentive during an emergency, both as far as staying up with the latest with what’s going on the ground and alarming salvage administrations to individuals in threat. SMS disaster relief has fundamentally been utilized to give data about the condition of influenced networks, to figure out which territories are out of luck and what supplies help laborers can bring.

How Banks and Financial Foundations Can Take Benefits From Bulk SMS Provider in 2019

Mobile Phone has become something that is a standout amongst the nearest to home correspondence outlets. An ever-inflating number of institutions are certainly using the two-way message that tends to strengthen client association and core correspondence.

Bulk SMS messaging methodology in the financial and economic related issue can stimulate your institution to have an upper hand in an over-concentrated showcase instead of the unquestionable employment of SMS messaging for financial institutions, the promotional channel can also be employed to admonish customer of financial exchanges and monetary balance status.

The fundamental specialized instrument will permit you to make fast data exchanges and stimulate the effort of your care group. For instance, let us diverge into how you may employ the use of bulk SMS services to assist your financial related enterprise in the modern time of omnichannel promotion.

Notifications that are SMS based, automated assistants and protean notification are easy to establish. The following are ten(10) ways in which you can make use of bank SMS exhibiting for your organization.

1. Automated text-based notifications for transactions

you can employ messaging feedback for admonishing customers regarding budgetary exchanges, ATM withdrawals, balance modifications, and store status. If you are someone that does not care, make sure to have a full understanding that mobile self goals allow it to be possible for the customer originally enlists for vast controlling account benefits. The database of the bank should be likened with the SMS programming API to provide programmed with caution to exercises, for example, bank manifestations, tangible exchanges, past due installments, low adjust and so on.

2. SMS affirmations of deals

On the note that customers wish to oversee online deals, he or she can start that by simply just employing the auto-generated security code that was gotten through content. Most Internet keeping money management requires a two-way check by the method of SMS for logins and trades.

3. Broaden customer bolster

customers naturally don’t have enough energy to trust that a customer spokesperson will approve their call. Bulk SMS messaging offers a very beneficial option. The system can be computerized by generating automated assistants for certain keywords (for example next installment, modify secrete phase, current equalization, past dues and so on).

4. Lessen expenses and great pressure

bigger call concentrates or assistant work area is not required anymore on the basis that most financial matters can be resolved by simply making use of content informing. This is also going to limit human mistakes and the remaining responsibility at the hand of your employees.

5. Ingenious management of an account at the client’s reach

makes sure to develop yourself and be different from your adversaries with a vibrant understanding of innovative trades that is very different and more advanced than the casual text-based messages or essential parity check.

6. Strengthen the adequacy of email movement

in a situation whereby you are constantly making use of email battles to attract new customers, you will be relieved that you can strengthen it with the usefulness of SMS. This will, in turn, help you to attract a larger crowd and also reduces the number of new messages.

7. Track activities of an account efficiently

When you follow-up your customers with their bank transactions, tracking their payments at stores or when they withdraw using POS or ATMs, will establish the feeling that their account is being monitored for security. Also, on the bank side, tracking bank activities coupled with SMS reports ensure that you maintain a good database of bank transactions.

8. Deliver writings with valuable information

Generally, people don’t like reading through long messages. SMS messages also are just 160 characters. Therefore, banks should be concise and creative with what will be delivered to the clients of their bank info.

In conclusion

These eight points are all emphasizing on how banks and financial organizations can employ bulk SMS to increase the intensity of customer experience. However, integrating A2P SMSes like OTP into your banking system requires a robust SMS messaging application – an example is our TeleOSS SMS gateway software. To use our platform’s services, kindly contact us our 24/7 support team will always be there to respond to your requests as soon as possible.

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